Refund Policy

At Aseana Business Park Estate Association, we strive to provide reliable and high-quality services. To maintain transparency and consistency, we have established the following refund policy:

General Policy

All payments made for services are considered final and non-refundable. Once a request has been processed or a permit has been issued, cancellations or refunds will not be granted under normal circumstances.

Exceptions

Refunds or adjustments may be considered only under the following conditions:

Payment Errors: If a duplicate charge, incorrect billing amount, or other payment processing error occurred.

Service Issues: If the service provided is proven to be invalid, defective, or unusable due to no fault of the customer.

Conditions for Refund Requests

To be eligible for a refund or adjustment, the following conditions must be met:

The request must be submitted within five (5) working days from the date of the transaction.

Proof of payment (e.g., official receipt, transaction confirmation) must be provided for verification.

The request must be clearly documented and substantiated.

Processing Time

Approved refund requests will be processed within 10–15 working days. Refunds will be made through the original payment method, if still valid and applicable; otherwise, disbursement shall be effected via check

Application of Refundable Balances

In lieu of refund, any refundable or unused amount may, upon the written request of the payor and subject to the approval of ABPEA, be applied as a credit toward future fees, charges, or other obligations payable to ABPEA.

Our Commitment to You

While refunds are generally not granted, we are committed to ensuring customer satisfaction. If you experience any issues with your transaction or service, please contact us at:

📧 Email: accounting@abpea.com

📞 Phone: 0917-578-3358

We will do our best to resolve your concern fairly and promptly.